What to do when Instagram suddenly disables your account?

Sadly one of my clients has seen this “strange” yet common situation happening to them, losing full access to over 10.000 clients. Even though this is usually a machine’s doing, it is reversible if you follow the right steps.

One of the things that made me crazy as a digital marketer was how much we were in need of Instagram and Facebook as our daily tools to make money, and even though is true that they’re powerful towards making clients, they offer 0 real communication and customer support, leaving thousands daily without their accounts due to algorithmic errors, hackers and “flags” their machines consider as cheating.

First, identifying what happened as soon as possible can make a big difference since the Help Center will offer you to send an email only in 2 cases.

If you can’t log in due to a specific error coming from them, or if you’re receiving a precise email from their company about people trying to change passwords or create accounts with your email. In any case, finding the right issue inside Facebook, Meta or Instagram’s help centre is a nightmare that leads to most people quitting.